Shared FAQs

Where can I view my trip details?

All trip details, including FBO address and contact information, are available in the “Trips” section of your Slate app profile.

Can I add my trip to Apple Wallet?

Yes. Please make sure your Slate app is updated so you can add your trip to Apple Wallet. This helps you receive timely flight updates and ensures you don’t miss important notifications.

Non-Member:

• More than 14 days from departure: No Penalty
• Between 13 and 7 days from departure: 25% cancellation fee of the subtotal price of the booking
• Between 7 days and 24 hours from departure: 50% cancellation fee of the subtotal price of the booking
• Within 24 hours of departure: 100% cancellation fee of full booking price

Slate Shared Members:  

• More than 14 days from departure: No penalty
• Between 13 and 7 days from departure: No penalty with a rebooking. If not rebooking, 25% cancellation fee of the subtotal price of the booking
• Between 7 days and 24 hours from departure: 50% cancellation fee of the subtotal price of the booking
• Within 24 hours of departure: 100% cancellation fee of full booking price

What is the baggage allowance?

Luggage Allowance: Each guest may travel with one piece of luggage weighing up to 50 pounds, sized within 27″ × 21″ × 14″. This will be placed in the aircraft’s luggage compartment for safekeeping.

Personal Item: In addition, guests are welcome to bring one small personal item (maximum 9″ × 10″ × 17″) such as a briefcase, handbag, duffle, or small backpack.

Travel Tip: Please label your belongings, and keep any valuables, medications, or travel essentials with you during boarding for easy access.

Which items are prohibited in my baggage?

The following items are strictly prohibited in both checked and carry‑on baggage on all flights:

• Firearms
• Ammunition
• Flammable materials or liquids

Additionally:

E‑cigarettes, vapor inhalation devices, and lithium batteries are permitted only in your personal items (carry‑on baggage).

These items are not allowed in checked luggage under any circumstances.

For comprehensive information about permitted and prohibited items, please refer to the FAA PackSafe guide:

https://www.faa.gov/hazmat/packsafe/printable-chart

Is there a limit on how much cash I can bring?

Yes. You may travel with cash, but:

Please keep the amount under $50,000.

If you arrive with $50,000 or more, you will not be permitted to board, and cancellation fees will apply.

May I bring sports gear?

Please notify our Client Services Team ahead of time if you plan to travel with sports gear.

Sports equipment is considered on a case‑by‑case basis.

We are happy to assist with shipping oversized sports equipment when necessary.

Additional fees may apply.

New TSA requirements (effective Monday, July 7, 2025)

New requirements from the Transportation Security Administration (TSA), stemming from changes to the Twelve-Five Standard Security Program (TFSSP), will go into effect starting Monday, July 7. Our team is dedicated to ensuring your safety and comfort with a non‑invasive, brief screening process that complies with these TSA directives.

What security screening should I expect before my flight?

To align with the new TSA requirements, passengers traveling on any Shuttle flight across all operators will be required to:

Pass through a walkthrough metal detector or hand scanner, depending on the location.

Undergo a visual screening of personal items that will be accessible to passengers during the flight.

Can I request an alternative or private screening?

Yes. For passengers who require and request alternative screening, we are happy to provide a private screening area at each flight location.

What passenger information is required by TSA, and when is it due?

TSA requires every passenger’s full legal name, date of birth, and gender. This information must be entered in the “Trips” section of the Slate app no later than 3 hours prior to departure. If it is not submitted by that deadline, you may be unable to board.

What to expect during a Presidential Flight Restriction

In the event of a Presidential Temporary Flight Restriction (TFR), additional security requirements may apply. Guests should be prepared for:

• Arrival 60 minutes prior to departure (instead of the standard 45 minutes)
• Additional TSA screening beyond the normal Slate screening process
• Potential changes to departure time or airport due to the restriction

If a TFR impacts your flight, Slate will notify you.

How much does it cost to bring my dog?

Each passenger may bring one dog weighing under 25 pounds on board at no additional charge on every flight.

Dogs 25 pounds and over require the purchase of an additional seat for the pet.

When traveling with two dogs, their combined weight must be under 25 pounds to avoid extra charges.

If their combined weight is 25 pounds or over, an additional seat must be purchased.

Do I need to notify Slate in advance if I’m bringing a dog?

Yes. Slate Shuttle is pleased to welcome your canine family members on all Shuttle flights, subject to the following requirements:

Guests must provide their pet’s name, breed, and weight at least 48 hours before departure so our team can prepare accordingly.

If confirmation that an animal is flying is not received at least 48 hours before the flight, the operator reserves the right to deny boarding for the pet.

The number of pets allowed on a single flight is limited, and final approval must be cleared through Client Services prior to travel.

How must my dog be secured on board?

To comply with FAA regulations, it is mandatory that all animals on board be safely secured for taxi, takeoff, and landing:

Dogs must remain in a carrier or be secured with a harness during taxi, takeoff, and landing.

Our team is fully prepared to assist with securing your pet, and we have onboard harnesses available for your use.

Animals can be placed in your personal carrier for takeoff and landing, or they may use a harness attached to your seatbelt.

Are there seating restrictions for pets?

Yes, Pets may not be seated in exit rows and must remain under the care of their owner for the entire flight.

Can I bring a cat onboard?

Yes, but they must be brought onboard in a carrier bag. No documentation is needed, but the carrier must be provided by the client. Our team would still require the cat’s name, breed, and weight prior to departure.

Can I bring any other animal onboard a shuttle?

No, only dogs and cats are currently permitted. However, if you’d like to fly with any other kind of animal, we recommend flying on one of our private charter flights, as our animal regulations are less restrictive in this mode of transportation.

How are seats assigned?

Seats are assigned by our team prior to departure to ensure proper aircraft balance, comfort, and efficient boarding. When booking on the newest version of our Slate website (booking.flyslate.com), or by using the “Slate Aviation” mobile app, you are now able to select your seat(s) at checkout, and you will be given priority seating by using this new booking system.

Who can sit in exit rows?

For safety reasons, animals and minors may not be seated in exit rows.

How do I request special seating or accommodations?

While specific requests cannot be guaranteed, our Client Services team will always make thoughtful efforts to ensure each guest is comfortable.

If you require special accommodations (including seating preferences), please notify us no later than 48 hours prior to departure.

We will do our best to accommodate your needs.

Can Slate staff provide physical assistance?

Due to current policies and limitations, our on‑ground team is unable to provide physical assistance to passengers in need.

Passengers who require physical support (such as lifting, transfer assistance, or medical support) should arrange professional medical services in advance of travel. Additionally, depending on the airports that you are travelling between, our ground team may be able to coordinate a ramp, wheelchair, and/or golf cart to be available at either end for added assistance. In order to ensure this is properly reserved for you, please speak directly with a Client Services agent.

How does meal selection work?

Slate provides unique, innovative dining selections for Shuttle flights.

Approximately 72 hours before your flight, an ordering link will be sent via text message and via the Slate App.

Once you receive the notification, click the link and place your selections.

All meal orders must be placed by 4:00 PM the day before departure to ensure availability and presentation.

Note: Morning departures from South Florida include an elevated breakfast service served on board. No pre‑order is required for these flights. Selections are offered once you are seated.

Can I request kosher or special meals?

Kosher entrées and pastries are available.

Pre‑ordering support is in progress, and our team will assist in arranging these options whenever possible.

Can I drink my own alcohol on board?

No. Personal alcohol may not be consumed on board.

All alcoholic beverages must be served by the crew.

Can minors travel alone on Slate Shuttle flights?

Yes, with restrictions:

Minors aged 16 years and above may travel alone on Shuttle flights.

If an unaccompanied minor will be traveling, please advise the Client Services team as soon as possible.

Client Services will require additional information and authorization forms to be completed prior to travel.

What is considered a lap child, and when is an extra seat required?

A child under two years of age is considered a lap child.

Children two years and older require the purchase of an additional seat.

If you need to purchase an extra seat, please do so immediately via the Slate app.

What details are required for a lap child?

For lap children (children under two), Slate requires the child’s:

• Full name
• Date of birth
• Weight

Please provide this information prior to travel to ensure your reservation and onboard requirements are properly documented.

What if I have allergies or a medical condition?

If you have any allergies or medical conditions we should be aware of, please inform our Client Services Team so that we can update your member profile and make any appropriate notes for your travel.

Where should I pack my medications?

Please keep all essential medications in your personal item that you bring on board with you, rather than in checked luggage.

What is Slate’s smoking policy?

Smoking is strictly prohibited, including:

• Traditional cigarettes
• E‑cigarettes
• Vaporizers

This policy applies on board all flights, in lounges, and at FBOs.

Can qualified first responders volunteer during in‑flight emergencies?

Yes. Per 49 U.S. Code § 44944 – Voluntary provision of emergency services, passengers who are qualified law enforcement officer, Firefighters or Emergency medical technicians may volunteer their services during in‑flight emergencies.

If you are a qualified first responder and would like to volunteer to provide emergency services during an emergency on a flight, please contact Client Services:

Phone: (954) 315‑0088

Email: slatecs@flyslate.com

How much is a Slate Membership, and what does it include?

Slate Memberships start at $595 annually. Each membership is intended for a primary flyer, and includes member-rate access for one primary passenger, plus the ability to book travel for up to three (3) additional guests at member rates.

Do I have to be a member to book a seat? What is the non-member fee?

No—membership is not required to fly. Non-members may book seats, but a $395 non-member fee per seat applies. In many cases, purchasing a membership can be more cost-effective than paying the non-member fee—especially if you expect to purchase two seats within a year.

Do XO members receive Slate benefits, and how do I link my account?

Yes. XO members may receive the same benefits and access (including member seat pricing, cancellation terms, and applicable credits/discounts) once their accounts are linked.

To link your account:

• Download the Slate app or go to flyslate.com
• Select Log In
• If needed, tap “Forgot Password” to set up access using the email associated with your XO membership

Once logged in, your XO benefits should apply when the accounts are properly linked

If you’re unsure which email is tied to your XO account, check your XO app profile details or contact support for help.